So, I decided to give IPTV Faster (PNG LIVES FASTER) a shot a couple of months ago. I’ve used various other services throughout the years and their website looked legit, so I went ahead and got started with a 30 day package. Unfortunately, I was immediately disappointed by the number of unwatchable (no sound / no video) channels. There are 10 channels that I was really looking forward to having and I’m not exaggerating when I say that 7 of these 10 are unwatchable.
I created a ticked in the support section – a very legit looking support section – but instead of my ticket getting replied, it got deleted. All in all, 3 support tickets have vanished from the support section without getting a reply. And while many channels suck, the auto renew / credit card charging system works like a charm. I have been auto-renewed a couple of times now and I have no clue how to stop this. I have sent various emails (4 or 5 in addition to my support tickets), but as you can guess, no reply.
I have filled in the contact form on the website and even replied to the payment confirmation and invoice emails. There has been no reaction and now I am stuck again for 30 days, with another unwanted auto renewal headed my way at the end of the month.
Any idea how this can be stopped? I just don’t want this service anymore. Should it be this hard / impossible to cancel?
View Reddit by djnz0813 – View Source
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Did you use paypal?
You have to fill the divorce papers and you’ll be free in one year.
Now…seriously, if you’ve paid via Paypal, go to your account, find the automatic payments options and from there you can disable it.
By the way, your thread is in wrong subreddit.
You’ve been scammed. Next?
Usually in the settings, either settings through your account or through the app itself. Check both. There is a feature to turn off auto renewal. They tend to email you about renewal within 5 minutes of turning it off.
Oh wow, this got posted. There was a message saying that the mods had deleted it or so after I hit submit…but guess not.
I managed to cancel the service. There was a setting somewhere inside the account (not the easiest to find), but I even received an email confirmation after canceling.
My apologies for posting in the wrong subreddit.